At Well Tanned, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a 30-day return policy to ensure a hassle-free experience.
Return Period
You have 30 days from the date you receive your order to initiate a return.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original condition.
- All original tags and packaging must be intact.
How to Initiate a Return
To request a return, please email us at info@welltanned.com with the following details:
- Your order number.
- A brief explanation of why you are returning the item.
Our customer support team will provide detailed instructions on how to proceed.
Return Shipping
- Customers are responsible for the cost of return shipping.
- Please ensure that the item is securely packed to prevent damage during transit.
Refund Process
- Once we receive and inspect the returned item, we will process your refund.
- Refunds will be issued to the original payment method used at the time of purchase.
- Depending on your payment provider, it may take up to 7 business days for the refund to appear in your account.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or are not in their original condition.
- Items missing original tags or packaging.
- Customized or personalized items.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@welltanned.com with:
- A description of the issue.
- Photos of the item showing the defect.
We will guide you through the process of returning or replacing the item.
Contact Information
For any questions or assistance with returns, feel free to reach out to us:
Email: info@welltanned.com
Website: www.welltanned.com
Policy Changes
Well Tanned reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on our website. We encourage you to review this page periodically for the latest updates.
Thank you for choosing Well Tanned. We are committed to providing high-quality products and excellent customer service.